Network troubleshooting 

I'm missing a lot of calls.
Depending on where you use your mobile phone, the network might have different signal strength. Please see our coverage maps for more details.

When I make a call, I'm asked to call Bell Mobility every time.
If you have recently changed your mobile phone or your mobile phone number, it might need to be programmed properly. You can go to any Bell world store or Contact us for assistance.

I'm getting a fast busy signal when I dial out.
This doesn't happen often and might be due to a very busy network. Try your call again within 2 minutes. If you’re getting a fast busy signal, this is because you might be physically out of range, and your mobile phone cannot connect to our network. Please see our coverage maps for more details. If you're in a full signal area and are still experiencing this, please contact Technical Solutions: at 1- 877- DATA-123 (1- 877- 328-2123) for assistance.

I'm asked to use a credit card to make a call.
This is a problem affecting the network. Please contact Technical Solutions at 1 877 DATA-123 (1 877 328-2123) for assistance.

My message indicator is always on but my voicemail is empty.
Check all your messaging options, as you might have a text message in your mailbox. You can also leave a message on your voicemail and retrieve it from your mobile phone. This could remove the message indicator.

If your mailbox is empty and the indicator is still appearing, please contact Technical Solutions at 1 877 DATA-123 (1 877 328-2123) for assistance.

I'm a Prepaid customer and I'm unable to to get my airtime balance or to top up by dialling #321 from my mobile phone.
There are two possibilities:
• The platform might be unavailable for a brief moment. Try again later.
• If the problem persists, the dual-tone multi-frequency (DTMF) option might not be active in your phone menu. This function allows the system to recognize your phone when you call #321. Ensure that this function is activated; see your user guide for more details.

I'm a prepaid customer unable to access my Message Centre.
Make sure you're dialling correctly.

If you suspect that the problem is related to your phone, look for more information in the hardware troubleshooting section.

For assistance 24/7, please contact Technical Solutions: 1-877-DATA-123 (1-877-328-2123)