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Call Trace 

Call Trace makes it possible to have Bell record the telephone number at the origin of a harassing, obscene or threatening call. Call Trace should be used in serious situations only, and you should be prepared to contact the police and have the caller charged. Bell Canada will only release the traced number with proper legal authorization, and ONLY TO THE POLICE. You will not be advised of the caller's number. Available where facilities exist

Phone Services: Call Trace *57

Call Trace lets you initiate an automatic trace of the last call you received. The phone number, date and time are logged and can be forwarded to a law enforcement agency if you wish.

Call Trace

For those serious obscene or harassing calls.

This service makes it possible to have Bell record the telephone number of a harassing, obscene or threatening call. Call Trace service should be used in serious situations only. If you use this service, you should be prepared to contact the police and have the caller charged. Bell Canada will only release the traced number with proper legal authorization, ONLY TO THE POLICE (you will not be advised of the caller’s number). Available where facilities exist.

There is a charge of $5.00 for each successful use of Call Trace service up to a maximum of $10.00 per month per line. The charge applies whether or not the traced number is requested by the police. Using Call Trace service does not guarantee that the Police will accept your case or follow up on a Call Trace request.

How to use Call Trace service:

Hang up after receiving the threatening or harassing call. Lift the receiver and press *57 (or dial 1157 on rotary phones). A voice announcement will tell you whether the call was traced successfully. Hang up.

Hints & Tips

  • Call Trace service works only on the last incoming call. If you receive another call or a Call Waiting or Visual Call Waiting beep before you use Call Trace service, the number of the last call or the waiting call will be traced instead of the threatening call.
  • Call Trace service works on blocked calls.
  • The number of the caller recorded by Bell will be released on to the police if they request it.

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