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Click on topics to find information and useful documents related to your business products and services from Bell. We have also included common questions to help you find answers quickly.
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  1. What should I do to report a problem?
  2. How can I view my invoice online?
  3. How do I register my new business lines in the phone directory?

1. Question: What should I do to report a problem?

Answer: First, contact your office administrator or IT Manager, then review the document below.

2. Question: How can I view my invoice online?

Answer: The Online Bill Manager from Bell provides easy online access to your statements, customizable reports, and the ability to allocate expenses across your company.

For more information and to self-register, please visit the Online Bill Manager.

3. Question: How do I register my new business lines in the phone directory?

Answer: New business lines or existing numbers transferred to Bell will be registered for a basic listing.

Basic listings - Each business landline is entitled to one basic listing in both the white and yellow pages directory for their area. A basic listing includes company name, phone number and address (optional).

Complex listings - Complex listings include additional information, such as a cell phone number, a Web site address or formatting, like bolding or underlining. A fee is associated with these listings, and you will need to phone the directory directly to make the necessary arrangements. Prices vary according to province and listing requirements. Please contact YellowPagesTM at 1 877 987-8737 for more information.

Cut-off dates - There are directory cut-offs for each city and phone book. The dates differ slightly from year to year, but the month typically stays the same. If you miss the cut-off date, your listing or change will not appear in the phone book. Please call to confirm the cut-off dates for inclusion in the directory for your city.

If you have a specific question about your basic listing that is not answered above, please contact the client care team at 1 888 333-2811.

  
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Thank you for choosing Bell as your Internet solutions provider. The following resources are intended to complement your service with instructions, user guides, FAQs, and more to help get you started.

Business Internet and Public Internet VPN service from Bell

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Thank you for choosing Bell as your Hosting and Web service provider. The following resources are intended to complement your service with instructions, user guides, FAQs, and more to help get you started.

Co-location

For technical assistance please contact us at 1 866 216-6001.
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Thank you for choosing Bell as your wireless solutions provider. For instructions, user guides, FAQs and contact information, visit www.businessonthego.ca.
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Thank you for choosing Bell as your voice solutions provider. The following resources are intended to complement your solution with instructions, user guides, product FAQs, and more to help get you started.

If you are new to Voice services from Bell or are looking for more information regarding your service, you can download the following document for frequently called numbers and useful service and billing information.

The following sections include product specific information that will help you use your voice services.

Local access*


Business Long Distance

Managed IP Telephony

    Please refer to the Web site of your equipment manufacturer for further information

    Nortel

Voice systems and services

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Thank you for choosing Bell as your data solutions provider. The following resources are intended to complement your solution with instructions, user guides, product FAQs, and more to help get you started.

Data Networking

    Please call 1 888 333-2811 with any questions you may have.

Data Systems and Services

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Thank you for choosing Bell as your applications provider. The following resources are intended to complement your service with instructions, user guides, product FAQs, and more to help get you started.

Security

Risk management, business continuity and efficiency

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In this support section, you'll find the answers to questions you have about your bill.

For security reasons, in order to see your actual bill, you'll first need to identify yourself by registering with the Online Bill Manager.

To self-register, visit the Online Bill Manager. Or, if you prefer to talk to us in person, the client care team is ready to help you at 1 888 333-2811.

Do you need help understanding your bill?

Do you have any questions about your bill?
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Please let us know you're moving at your earliest convenience. The documents below will help you gather the necessary information and ensure a smooth transfer of service to your new location.

Be sure to have your Bell invoice handy, since you'll need the information on it to complete the process. When you're ready, the client care team will be pleased to help you at 1 888 333-2811.

Downloadable file
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Need to reach us? You can contact us by phone, email or mail. You can also find the information you're looking for right here on bell.ca.

Client support for general account inquiries

Phone: 1 888 333-2811
Email: customercare@bell.ca
Fax: 1 866 634-8228
Mailing address: 111 5th Ave. SW, 21st Floor, Calgary, Alberta T2P 3Y6
Hours: Mon-Fri: 8:00 a.m. - 5:30 p.m. (Mountain time) 7:00 a.m. - 4:30 p.m. (Pacific time)

Some examples of the day-to-day business needs the client care team can help you with include:

  1. Addition of toll-free, long-distance, calling cards or local services
  2. Deletions or changes to your existing service
  3. Addition or deletion of account codes
  4. Administrative changes to your account
  5. Questions about your bill
  6. Moving? Relocation of services, lines or equipment
  7. Questions on the status of an order
  8. General inquiries

Account changes

To request changes to your account please fill out the following form and have it ready when you call customer care or email it to us at customercare@bell.ca.

Billing inquiries

Prior to contacting the billing department at Bell, please fill out the following form and have it ready when you call or email it to us at billing.bw@bell.ca

Phone: 1 888 333-2811
Email: billing.bw@bell.ca
Hours: Mon-Fri: 8:00 a.m. - 5:30 p.m. (MST) 7:00 a.m. - 4:30 p.m. (PST)

Western regional help desk

Phone: 1 888 784-2606
Hours: Seven days a week, 24 hours a day

Mobility services from Bell

Web: www.businessonthego.ca