Convenience, accessibility and peace of mind are critical service attributes required to succeed in today's competitive Personal Care Services market.
Using technology to help make people more activeExtreme Fitness is a small recreational fitness organization looking to do its part in helping Torontonians become more active by offering clean and safe, cutting-edge facilities and state-of-the-art fitness equipment.
An innovator in their industry, Extreme Fitness uses top-of-line information technology systems for every facet of their business, from tracking sales to tracking members, generating membership agreements, tracking personal training sessions for clients, and checking incoming calls for promotions. Their old Internet-based telecom solution was impacting their business, as the system was extremely slow and unreliable. They needed a new, innovative and cost-effective solution.
Focus on the core business
The solution Bell deployed was the ProConnect Service, a private, managed IP wide area network solution. This was the perfect "hands off" solution to allow Extreme Fitness' staff to focus their efforts on their more mission-critical issues.
"By relying on the Bell Network, our job is a lot easier. We don't have to worry about the network going down or security; it's all handled by them," indicates Steve Colivas, owner, Extreme Fitness. "As a result, we are able to focus on what our mission is, which is to offer the best possible health club and fitness experience to our clientele.
Competitive advantage
Mr. Colivas states, "The competitive advantage the Bell Network has offered our company is that we are able to effectively track our members, communicate with various clubs, managers and staff, and improve our billing process — all with a lot more efficiency and accuracy."
Better success
With its ProConnect solution, Extreme Fitness is well positioned to improve their overall business performance. "At Extreme Fitness, we've always wanted to offer cutting-edge solutions for fitness. The Bell Network has enabled us to offer cutting-edge service for our operations, and the two go hand in hand," says Mr. Colivas. "We're able to run our company a lot leaner, which affects the bottom line. We are able to grow at a much faster rate, simply because communications between clubs, departments and profit centres have improved."
Bell — a Trusted Technology Advisor and Solutions Provider
Bell was chosen by Extreme Fitness because Bell fully understood their business and where they wanted to take it. And Bell was there every step of the way to deliver the whole solution and to integrate it within Extreme Fitness' existing IT environment. Bell keeps on leading the way in introducing innovative and reliable solutions such as ProConnect, which help smaller businesses like Extreme Fitness improve our quality and enjoyment of life.
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Click here to download the PDF case study.
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Key Benefits
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Improved customer service through increased bandwidth and instant communications and collaboration ability between fitness centres |
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Removed the need to duplicate systems at each location |
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Improved network performance and reliability |
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Less time spent troubleshooting network and more time spent running the business |
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Increased employee productivity through more advanced communications capabilities |
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Support for the future deployment of VoIP |
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