Bell Business Insights newsletter

New managed service ensures more uptime

Video technologies may not make conference calls a thing of the past, but they are certainly making face-to-face meetings a lot easier. Advanced telepresence and video conferencing are quickly emerging as ways to reduce travel expenses and help employees make the most of valuable time.

By eliminating the constraints of distance, video enables teams and partners all across the globe to come together in life-like meetings from nearly anywhere – dispersed boardrooms, their desks, home offices or even on the road.

But as powerful a tool as video is for improving communication and business efficiency, it can also be a complex addition to some corporate IT environments. Whether it's hiring skilled technicians who can implement and manage the system, procuring the best monitoring and reporting toolsets, or establishing new processes to address incidents, an organization needs to acquire specific capabilities in order to support video and achieve its business goals.

That's why we are pleased to introduce our new Managed Infrastructure Service for Video. Through the remote monitoring and management of your corporate video network, this service can help reduce the cost and complexity of video conferencing, while freeing up your skilled resources for core business tasks.

Our centrally managed tools provide advanced incident monitoring and diagnostics that can help ensure you experience better operational performance and more uptime.

Video service made easy with online portal

To better fit your business requirements, Bell provides a choice of proactive or reactive incident management service models. In both cases, monitoring and identifying service parameters is easy via the Bell Business Portal – an online self-service interface that enables you to:

• Identify issues for resolution
• Request changes to the service
• View monthly service level reports
• Analyze your inventory of video devices

Should users ever have trouble scheduling calls or operating video equipment, they also get direct access to help desk telephone support from Bell.

Enhanced support for higher availability

Some organizations require higher levels of video call testing and monitoring to ensure critical video conference calls are glitch-free. For that reason, we also offer an enhanced support service that includes:

• Conference pre-testing within approximately two hours of the conference start to minimize the possibility of call failure
• Live call monitoring to provide constant supervision of multipoint video control units, bridges, interfaces and endpoints for the duration of planned videoconference sessions. If an incident is detected, technicians react immediately to minimize impact
• Call launching with a remote technician to verify successful call bridging with optimal video quality and, if necessary, assist in launching all managed devices in the conference. The technician can also help to launch calls to non-managed video or audio systems

With our proven expertise, processes and toolsets, Enhanced Support helps maintain superior performance and availability of your video solution so you can be confident that important video conferencing or telepresence sessions will work well every time.

Ensure video fulfills its potential

Delivering a consistent, quality user experience for a wide range of video endpoints – everything from telepresence suites to desktop units – can overburden your network managers. Take the complexity out of managing video infrastructure. Harness the full power of video with the expert network optimization, monitoring, and management capabilities of our new managed service.

To find out more about our new Managed Infrastructure Service for Video, simply visit our website to get all the details. Alternatively, contact your Bell representative for more information, or have someone get in touch with you.