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Ask the expert series
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17 items
Expert Q&A: Dealing with the downturn – increasing efficiency and eliminating waste with supply chain optimization and ERP
November 2008
Want to increase production by streamlining processes? Wondering how to take constantly changing process and volume in stride? Hear how from business transformation consultant Luc Bernardin.
Solve your compliance and security issues with IT service automation – Q&A with Bell security expert Peter Cresswell
October 2008
Want to reduce time spent on IT security and privacy? Wondering how colleagues are using automation to address threats and reduce costs? Hear how from Peter Cresswell, a strategic automation and virtualization authority from Bell.
Expert Q&A: Using the network to drive efficiency
September 2008
Find out how enterprises are using the network in new ways to drive increased transparency, significant time savings and more. Q&A with network specialist Sylvain Duchesne.
Security and senior management: Q&A with Brian Phillips
August 2008
Security Matters magazine interviews Brian Phillips, Director of Public Safety for Bell Enterprise, about corporate IT security. Learn about the threats and trends affecting IT security, plus the first steps to improving your organization's security posture.
Customer analytics: Lessons from the front lines
June 2008
Wondering how to get the most out of your customer analytics, and what’s going on at the leading edge of the field? Bell contact centre expert Erika van Noort discusses customer analytics, and the single most important factor in a successful implementation.
Attention on-line marketers: Are you getting the most out of your spend? Unlock the secrets of campaign tracking
June 2008
Remi Yong, Director of Special Projects, Bell, discusses how to understand the basic principles of campaign tracking to make sound decisions for your marketing budget allocation. Ensure campaigns are properly tracked, measured, analyzed, and optimized for the greatest returns.
Online: Usability vs. accessibility – the key to universal access
June 2008
An easy-to-use interface that has been adapted to the needs and expectations of its users in addition to being easy to use is ergonomically sound. In this article, Stéphanie Levasseur, Senior Usability and Accessibility Expert, Bell, provides guidelines on how to earn the label of "accessible".
Gartner Inc. analyst Eric Goodness on the future of managed services
May 2008
Eric Goodness, a vice-president at Gartner Inc., discusses the future of managed services: the transition from IT services to guaranteed business outcomes, financial management, unified communications and cloud computing. Learn how enterprises can benefit from these trends.
Getting the most out of virtualization
April 2008
Peter Cresswell, National Practice Manager – Virtualization, Bell, talks about virtualization technologies, where virtualization is heading, what to anticipate and how to benefit from the virtualization technologies available today. Find out what you need to know to get the most out of virtualization.
The new dimension of Flash
April 2008
Adobe Flash® has evolved from a simple animation tool to a comprehensive development platform utilized by hundreds of millions of Internet users. In this article, Zahra Rajani, Director of Marketing and Creation for Bell Web Solutions, discusses the new possibilities for three-dimensional Flash.
Bell expert Brian Phillips talks to Canadian Security about preparations for the 2010 Olympics
April 2008
Canadian Security magazine features Brian Phillips, Director of Public Safety for Bell Enterprise, in its May 2008 cover story, “Game on.” See how Bell is developing the communication and security infrastructure for the Vancouver 2010 Winter Games.
A guide to more effective email marketing
March 2008
Email marketing is quick to deploy, offers immediate and measurable results, and allows you to deliver highly targeted and relevant messaging to your audience. Read this article by Brian Abracen, Business Strategy Consultant, Bell, to understand how you can use this powerful tool.
Social media marketing
February 2008
Adam Muscott, Director of Interactive Acquisitions, Bell, looks at how social networks like Facebook are changing the landscape of how people work, study, live and play, and what you need to know about social media marketing.
Physiological response in ergonomic testing
January 2008
Marion Archambault and Julie Saulnier, usability and accessibility experts with Bell, talk about the latest trends in measuring customer response, and the importance of physiological responses ensuring success of your interactive initiatives.
The new self-service approach to customer support
December 2007
Alfonso Sacco, Business Strategy Consultant, Bell, discusses the importance of getting it right when implementing customer self-service on the Web. Learn how you can leverage great service to keep consumers coming back to your site to do business with you.
An iterative approach to Web development
November 2007
A major challenge when developing applications is managing and planning the impact of changes and other events on the product development cycle. Bell Senior .Net Architect, Samir Bellouti shows how an iterative approach to development allows for easier management and quicker integration of changes.
Usability: Numbers are better than opinions!
October 2007
The reality of designing a successful user interface is that everyone involved has an opinion about what it should look like and how it should behave. Diane McKerlie, Team Lead, User Experience, Bell, tells us to avoid the pitfalls of ‘design by committee’ and ensure success for your design solutions.